Due to Covid – 19, as well as heavy storms in the Midwest, there may be additional delays in delivery and response times. We ask that you please review our FAQs before contacting us. We apologize for any inconvenience this may cause and appreciate your patience.

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Order Status Information


Each item that you purchase requires a warehouse processing time before your order can ship from our facility. The processing time is different for each item. Each item's expected delivery date is listed on the item's description page, just under the item's image. The receive by date is based on the shipping method chosen at checkout. Transit time does not begin until your order ships from our facility and is calculated by business days. Business days do not include weekends or holidays.


Order StatusAction Taken
NewOrder is placed with accepted payment
ProcessingOrder is allocated for shipment
Closed/ShippingShipped after being checked for quality
DeadOrder was cancelled and will not ship


If your order status has been changed to "Dead," this means your order has been cancelled and will not ship. In rare cases, we will cancel your order because we are unable to approve payment or your item is no longer available. Please do not hesitate to contact us if you have any questions regarding your order.